In support of our commitment to quality customer service, Atlanta Gas Light is in the process of installing automated meter reading (AMR) devices on our 1.2 million customers’ natural gas meters. This project will be completed over the next few years.
Automated meter reading is convenient and reliable. To read your natural gas meter, we will no longer need to go into your yard unless maintenance is required. It reduces the need for estimated bills – you are charged for the exact amount of natural gas your home or business consumes. There is no direct charge for installation and does not require the interruption of service. AMR cuts down on the number of vehicles on the road, reducing our company’s carbon footprint.
The AMR technology will allow Atlanta Gas Light to read meters remotely; however, we may need access to your property occasionally for maintenance.
Most customers will not have to be home when an Atlanta Gas Light employee or contractor comes to install the AMR device. If your natural gas meter is not easily accessible, we will contact you or leave a door hanger at your residence with a number to call at your convenience to make an appointment for installation.
How Does Automated Meter Reading Work?
A small, battery-powered radio transmitter is installed on the natural gas meter. Once the transmitter is installed, we will be able to read your meter remotely from a special handheld or vehicle device.
A meter reader will walk by your home or a vehicle will drive by with a device that receives a signal from the transmitter with the meter reading data. Once the data is collected, it will be processed through your marketer’s billing system.
If you have questions or concerns about meter reading, contact us 1-800-427-5463.
Don’t Hesitate: Ask to see a Company Photo ID
If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 1-800-427-5463. If you feel threatened, call 911.