Exclamation Icon Leaks, Odor or Emergencies 877.427.4321
811 Icon Call Before You Dig
Dial 811
Exclamation Icon Leaks, Odor or Emergencies 877.427.4321
811 Icon Call Before You Dig
Dial 811

Marketer Questions

Here are important questions to ask a potential marketer:

General Questions

  • Is your company certified by the Georgia Public Service Commission?
  • Do I have to sign a contract?
  • If so, what are the terms and length of the contract?
  • Is there a fee for canceling the contract?

Customer Service

  • Whom do I call for questions about my bill?
  • Do you have 24-hour customer service? If not, what are your customer service hours?
  • What is your bill-dispute policy?
  • Do you have local walk-in offices?
  • Whom do I call if I have trouble with service?
  • Where can I pay my bill?

Charges and Billing

  • Will I be charged a deposit or upfront costs?
  • What are your pricing terms?
  • What are your rates? Are they fixed or do they vary?
  • What are your payment terms?
  • When and how often do you bill?
  • Will I be charged if I switch marketers?
  • How often can I change marketers?

Other Services

  • What consumer services do you offer in addition to natural gas sales?
  • Do you offer:
    -  A budget payment plan?
    -  Online bill payment?
    -  Paying by automatic bank draft?
    -  Discounts for seniors?