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Frequently Asked Questions

Thinking about switching to natural gas for your home? Here’s what you need to know:

Q. How do I know if natural gas service is available in my neighborhood?
A. Email or call us (800.427.5463 and choose option 4) with your street address, and we’ll tell you whether natural gas is accessible to your home. If we have a natural gas main (line) nearby, there is usually no charge to connect your home with a service line.

Q. What if my home is not near a natural gas line?
A. Depending on the distance between your home and our gas lines, we may still be able to serve you. However, you may have to pay a portion of the cost for extending our gas line to your home. An Atlanta Gas Light representative will be happy to assist you.

Q. I currently heat my home and my water with electricity. What are the benefits of changing to natural gas?
A.
Natural gas is an efficient way to heat your home and water:

  • With a natural gas furnace you can feel the warmth. A natural gas furnace delivers air that's as much as 25 degrees warmer than an electric heat pump.
  • You can expect your gas furnace to last twice as long as an electric heat pump.
  • Converting an electric water heater to natural gas saves the same amount of carbon dioxide emissions annually as recycling 1.7 tons of waste.

Q. I currently use propane. What are the advantages of changing to natural gas?
A. Propane prices can rise quickly when supplies get tight in winter. Propane requires you to have a storage tank on your property, and you have to pay your supplier every time it's filled.

With natural gas, you don’t need a storage tank. It is delivered to your home through underground pipes as you need it. You pay for natural gas only after you use it.

Switching your propane furnace, boiler, water heater, range or dryer to natural gas is easy. You may not have to buy new appliances … a qualified contractor can adjust your propane appliances to run on natural gas. Locate a qualified natural gas contractor or call us at 800.427.5463 and choose option 4 for a referral.

Q. I already have natural gas service in my home for my stove. How can I convert other systems to run on natural gas?
A. Locate a qualified natural gas contractor or call us at 800.427.5463 and choose option 4 for a referral.