Exclamation Icon Leaks, Odor or Emergencies 877.427.4321
811 Icon Call Before You Dig
Dial 811

What We Do to Keep You Safe

Our Gas Control Operations Center continuously monitors the flow of natural gas through our pipelines and any changes in operating conditions. Our employees have the ability to adjust flows and operation pressures, and to shut off natural gas flowing in our larger pipelines.

That ‘Rotten Egg’ Smell
Natural gas is odorless, so as a safety precaution, we add a substance called mercaptan to give natural gas a “rotten egg” smell. This distinctive scent allows you to smell a potential leak if it occurs.

What You Can Do to Keep Safe

  • Always keep one or more fire extinguishers in your home.
  • Properly install and maintain carbon monoxide detectors.
  • Call 811 to have underground utility lines on your property marked before starting any digging project, large or small.


  • Gas appliances should have proper air circulation at all times.
  • Keep your natural gas appliances and equipment maintained and in good working order. 
    • A gas flame should burn bright blue. A yellow or orange flame could indicate improper combustion or venting. Have your appliance checked by a certified contractor if you believe your system is not working properly.
  • Keep flammable or combustible items away from gas appliances and equipment.
  • Use natural gas equipment only for what it's designed to do. For example, you should never use a stove or oven for heating.
  • Buy only natural gas equipment that has the American Gas Association Blue Star Seal of Approval, which shows that the appliance meets strict safety standards.